Certified Training & Education Manager

Are you a natural leader who can motivate and develop a high performing team?

Do you hold experience in managing quality assurance activities in relation to training and education, including exams, within an awarding organisation or professional body?

TPP are recruiting for a Certified Training & Education Manager on behalf of our client, a longstanding professional membership and awarding body.

Benefits - Certified Training & Education Manager:

Salary: c. £45,000 per annum, depending on experience

Employment type: Permanent

Hours: Full time, 35 hours per week

o 9am-5pm Monday-Thursday with 45 minutes lunch

o 9am-4pm Friday with 1 hour lunch

Working arrangements: Hybrid working (office in London)

Other: Significant investment in employee CPD

About the Organisation - Certified Training & Education Manager:

This organisation is a leading global professional body focused on quality management. It offers certifications, training, and resources for quality professionals, advocating for excellence in products and services. Actively shaping quality standards, promoting continuous improvement and excellence across various sectors.

The Role - Certified Training & Education Manager:

As the Certified Training & Education Manager you?ll join a small team within an organisation that nurtures a culture of ongoing improvement, with a strong focus on staff development. You will be responsible for ensuring that the team delivers a superior level of customer service to potential and existing training and education providers, Technical Assessors, and other stakeholders.

Key Responsibilities - Certified Training & Education Manager:

Team leadership: Manage and mentor a team of Assurance Officers and an Assurance Coordinator. Conduct regular performance reviews, recruit and train new staff, drive motivation and enhance performance.

Stakeholder engagement: Develop positive relationships with training and education providers, addressing their needs and concerns whilst delivering outstanding customer service.

Quality assurance: Implement processes for approving training partners, certified courses, and university programmes. Monitor and measure the performance of training and education providers, investigating potential issues and submitting performance reports.

Monitor and measure: Track and assess how well training and education providers are doing, find and look into any issues, and send performance reports when needed.

Compliance and investigations: Manage risk-based monitoring activities, including audits and observations. Lead investigations related to certified training and education.

Process improvement: Continuously enhance team processes and communication to improve the provider and learner experience, streamline operations, and ensure quality standards are maintained.

Financial management: Manage income and expenditure related to Certified Training & Education, adhering to budgeting and business planning timelines.

Collaboration: Establish effective working relationships with internal teams and external providers.

Skills and Experience required - Certified Training & Education Manager:

• Experience in managing quality assurance activities related to training and education.
• Excellent leadership skills ? proven track record managing and motivating teams.
• Ability to build working relationships with internal and external stakeholders.
• Good analytical and problem-solving skills.
• Effective planning, time-management, and monitoring abilities.
• Self-motivated with a proactive attitude.
• Experience with CRM databases and MS Office.

Interviews - Certified Training & Education Manager:

2 stages;

o 1st stage online

Scheduled for the week commencing 12th May 2024

o 2nd stage in person (London)

Scheduled for 20th or 21st May

To apply - Certified Training & Education Manager:

Covering letter

o No more than 2 pages of A4

o Specifically demonstrating how you meet the criteria for this role

AND CV

Applications will be reviewed on a rolling basis so if you are keen to apply, then please do so today!

If you do not hear back from us within 3 working days then unfortunately you haven't been short-listed on this occasion.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.