An operations Manager/ Director ensures that the functions of the organisation are effective, necessary and fit with the organisation’s strategy. Their role is to turn the strategy and policy of the organisation into effective outcomes for their beneficiaries. In larger organisations that undertake a wide variety of operational activities the Director / Manager of Operations usually co-ordinates a number of Heads / Managers, each one with a specialism over that particular operation. Performance management and strategic planning is key, along with internal and external stakeholder management and engagement.
A successful Director of Operations/ Manager will need to have experience of managing many diverse staff in the majority of circumstances, or else coordinating many senior staff’s activities. Aside from this, the special skills required by any Director of Operations/ Ops Manager is dependent on the activities of the organisation they are in. Some knowledge and experience of the field is likely to be a requirement, as well as experience in at least some of the activities that you will be Director of. There is no general qualification suitable for all Directors of Operations, but qualifications relevant to the activities your operational staff will be performing will be beneficial.
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