Working within a non-profit or public sector organisation involves offering advice and guidance to potential or current members, within a specific profession. You will be required to provide a high level of customer care, ensuring members receive the best possible services and therefore remain engaged.
Once qualified, members pay a yearly fee, to remain affiliated with the association, institute, governing, awarding or regulatory body. In return, they gain access to further training/CPD, conferences, seminars and other networking opportunities.
Typical membership jobs include: Membership Director, Head of Membership, Membership Managers, Membership Officer or Membership Administrator/Assistant.
Typical duties include, line manage the team, oversee recruitment process for new members, oversee retention strategy for current members, strive to improve current service / benefits to attract new members, manage applications and process subscriptions, maintain member database to ensure it is up-to-date and accurate, act as first point of contact for telephone and email enquiries.
Essential requirements include first class customer service skills, highly organised, excellent knowledge of Microsoft packages and databases, along with experience in handling large volumes of data. Career progression for Membership Administrators is usually into the management of membership teams.
City of London, London
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