Soft Services

In almost every non-profit and public sector organisation, the soft services division is managed by the Director of Resources or Operations or the Facilities and Estates Manager.  This division covers a very wide range of softer skills.

Types of Soft Services Facilities Roles

Some non-proft and public sector organisations have the Office Manager or the Receptionist heavily involved in the facilities division.  The facilities professionals duties can range widely from dealing with post room to procurement to managing external providers and contractors.  In some organisations, the kitchen/catering division reports to the Facilities Manager too.  The variety of roles within soft services can be as varied as; Catering/Kitchen Assistant, Chefs, Facilities Manager, Post Room Operator, Facilities Assistant, Facilities Officer, Project Assistant, Gardener, Electrician, Driver, Caretaker and maintenance staff.

Skills Required for Soft Services Facilities Jobs

For Soft Services, clients usually prefer the candidates to be knowledgeable on Health and Safety.  The qualification (often NEBOSH or IOSH) level can vary depending on the role or specialism.