Posted on 30/04/2018 by Samantha Johnston
What is it that you do?
I am the Academic Office Assistant at the London campus for Glion Institute of Higher Education. I support the academic needs of the BBA and MSc Hospitality students and Faculty staff which includes issuing CAS for visa application, timetabling, attendance monitoring, exam scheduling and preparing for graduation.
What attracted you to Glion Higher Education Institute?
The staff. The team is much smaller than previous places I have worked but every single member of the team has been very friendly, welcoming and so supportive, which as a new starter is invaluable. The small cohort of students is also a plus, so I can get to know them better individually to enable me to give them the best support.
What did you want to be when you were younger?
A dentist, which my great aunt talked me out of by telling me horror stories of the practical placement year I would have to do in the training.... something about bad breath and rotting teeth, enough to put any child off!
What is your favourite thing to do in your spare time? (hobbies)
Socialise and catch up with friends and also my dance classes which I do twice a week (tap and jazz).
What was your favourite subject at school?
What made you want to work in Education?
I enjoy working in an environment that provides people with the learning they need towards their future potential. Supporting students in progressing their career is something I find very rewarding and is so great to see them succeed!
What is the hardest thing about your job?
At the moment it is learning all the new policies, procedures and systems. Going forward it will probably be managing the students expectations- to continue to deliver a premium service with good communication to the increasing cohort of students each year as the institute grows.
If you could give some advice to someone joining the sector, what would it be?
Know who your stakeholders are and have them in mind when carrying out daily tasks- student experience is everything. Also try a few different roles within the sector, there are so many interesting, varied and different jobs within the education sector, it’s really good to get experience and knowledge of how all the different departments work together.
We placed you in your current role, can you tell me how you felt we helped your search in any way?
After two months of not being successful with other agencies local to where I live, I was feeling quite deflated and a friend recommended I sign up with TPP as she had a great experience with them in the past. At my registration at TPP with Samantha, I felt she really listened to my career exasperation, was very supportive and even boosted my confidence that I would find something suitable soon- she told me so and I believed her! Not long after our initial meeting, Samantha sent me the description of the temporary contract, working at Glion, suggesting it would be a good fit for me. I saw the potential to gain more experience and develop my skills in a slightly different sector of higher education so decided to go for it. Samantha kept me updated and helped and supported me through the whole process from sending my CV to the client, arranging and prepping me for interview and putting in place the final contract. Now after less than a month at Glion I have a permanent job at a place I really love and that is down to Samantha and TPP for seeing my potential and matching me to a company and job role I could succeed in. Can't thank you enough!
How would you describe TPP in one word?