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Health & Social Care interviews: Shangeetha Kahir

Posted on 30/04/2018 by Rob Muddiman

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What is it that you do?

I am an Operations Manager who oversees the smooth running of the Practice. I Manage staff, book and arrange cover for Doctors and reception staff, deal with insurance claims, patient complaints, monthly submissions, act as PPG lead and hold the responsibility of our staff rota and petty cash amongst other things.


What attracted you to Sorsby Health Centre?

Initially, I did not want to work for Sorsby as the journey was inconvenient unless I drove to work. TPP’s Health & Social Care Consultant, Kirstie, kindly encouraged me to trial the role as a temp for 8 weeks. I fell in love with the place due to the supportive Partners and Business Manager. Sorsby now feels like home away from home.


What did you want to be when you were growing up?

Growing up I wanted to become a Business Lawyer as that was what I was studying for at the time.


What is your favourite thing to do in your spare time? (hobbies)

My hobbies include eating out, trying out high end restaurants or chilling in my PJs!


What is your favourite thing about being an Operations Manager?

Being able to help people by meeting their requests in the best possible way.


What is the hardest thing about being an Operations Manager?

Difficult patients who don't want to hear a solution and impossible demands.


What one piece of advice would you give to those looking to join the healthcare sector?

You must be passionate about helping people.


We placed you in your current role, can you tell me how you felt we helped your search in any way?

I only joined TPP for a temporary position while I was searching for a permanent job. TPP helped me to skip the interview stress and helped me test the working environment. I got to know the Health Centre without the added pressure of a new job or probation period. I never thought I would get a permanent job out of this so thank you TPP.

TPP consists of brilliant staff and they have excellent relationships with their clients. I am forever grateful for this opportunity that was provided by TPP.

Describe TPP in word?