Volunteer Advisor

Volunteer Adviser

Citizens Advice Solent East

Make a Difference in Your Community

Are you looking for a rewarding volunteer opportunity where you can make a real difference to people's lives?

Citizens Advice Solent East is seeking enthusiastic and committed volunteers to join our team. Every day, we help people facing challenges with issues such as benefits, debt, housing, employment, family matters, consumer rights, and much more. By volunteering with us, you can help people find solutions, understand their rights, and move forward with confidence.

What You'll Do

As a Volunteer Adviser, you will: 

• Interview clients and listen to their concerns.
• Research information and explore available options.
• Provide advice and guidance under supervision.
• Help clients understand their rights and responsibilities.
• Maintain accurate and confidential records.
• Signpost or refer clients to specialist services where appropriate.
• Support our mission of providing free, confidential, and impartial advice.

No previous advice experience is required as full training and ongoing support will be provided.

What We're Looking For

We're looking for volunteers who: 

• Have good listening and communication skills.
• Are empathetic and non-judgemental.
• Enjoy helping others.
• Can work as part of a team.
• Have basic IT skills.
• Are committed to equality, diversity, and inclusion.
• Can commit to a regular volunteering schedule.

What You'll Gain

Volunteering with Citizens Advice Solent East offers: 

• Comprehensive training and ongoing development.
• Valuable experience working with clients.
• The opportunity to develop communication, problem-solving, and advisory skills.
• Experience that can enhance your CV and career prospects.
• The chance to meet new people and contribute to your local community.
• The satisfaction of making a genuine difference in people's lives.

Time Commitment

We ask volunteers to commit to: 

• A minimum of one day (or equivalent hours) per week.
• An initial training programme.
• Ongoing learning and development activities.

We are flexible wherever possible and will discuss availability with successful applicants.

Location

Volunteer opportunities are available across our Solent East locations, with some flexibility for hybrid working depending on the role and service requirements.

About Citizens Advice Solent East

Citizens Advice Solent East provides free, confidential, impartial, and independent advice to residents across our local communities. Our volunteers are at the heart of everything we do, helping thousands of people each year to overcome problems and improve their lives.

Interested?

We would love to hear from you.

To apply or find out more, please contact:

Citizens Advice Solent East
📧 hr@casolenteast.org.uk

📞 09749987210

🌐 Our offices | Citizens Advice Solent East - CASE

Together, we can make a difference. Join our volunteer team today.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.