Volunteer Admin Assistant

SAPUK Admin Volunteers Job Description 

About us 

Suicide Awareness Prevention UK (SAPUK) is a non-profit Community Interest Company founded in 2016. We support people experiencing suicidal thoughts, emotional distress, or overwhelming life challenges. Our mission is simple: guide people from crisis toward hope, help them regain their strength and sense of safety, and support them in moving forward with their lives.

We offer a range of free, accessible support services:

• Confidential online chat support for real time emotional support, active listening, and signposting
• Safe Spaces (online and in-person) where people can talk, decompress, and feel understood
• SAPUK Life Coaches who provide structured guidance, confidence-building, and personal development support
• A community Food Pantry offering essential items to people and families facing financial hardship
• “I Don’t Know Anyone Either” social events are designed to reduce loneliness and help people build connections
• Semicolon events celebrating resilience, hope, and community through creative and awareness-focused activities

SAPUK is powered solely by volunteers who bring compassion, lived experience, and a shared belief that no one should face their darkest moments alone. We work together to create safe, inclusive, trauma-informed spaces where everyone feels heard, valued, and supported.

Job description

We have several admin teams, and depending on your experience, transferable skills, and personal preference, you may be placed in one of the following:

HR Team

SAP Admin Team

Recruitment Team

Semicolon Events Team

Special Assignment Team

Social Media Team

SAPUK provides daily support through an instant messaging service operating from 6 am to 11 pm, Monday to Friday. With over 100 active volunteers, our admin teams play a vital role in keeping the charity organised and running smoothly.

Administrators are essential to SAPUK’s day-to-day operations. In this role, you’ll help with a range of routine tasks that support the wider team, such as handling basic correspondence, keeping records accurate and well-organised, assisting with simple planning or scheduling, and preparing or updating documents when needed. You’ll also work closely with other teams to ensure daily activities run smoothly across the charity.

This is a collaborative role within a supportive environment that fosters a positive, well-organised atmosphere. As you will be handling sensitive information, maintaining confidentiality is extremely important

Time commitment: 3–6 hours per week

Person Specification – Essential Criteria

To be successful in this role, volunteers must have experience in these areas and meet the following essential requirements:

• 18 years or older
• UK resident
• Must have sent a cover letter with the application 
• Basic administrative skills
• Good written communication
• Strong attention to detail
• Able to handle confidential information responsibly
• Reliable and able to commit 3–6 hours per week
• Have own laptop and are comfortable using basic digital tools
• Team-focused mindset
• Passionate about mental health
• Willingness to take on extra responsibilities if required
• Organised
• Trustworthy
• Professional
• Proactive
• Understanding of data security and confidentiality protocols

Desirable criteria

• DBS check
• Willingness to take on extra courses in mental health

If you are passionate about mental health and helping others, and are interested in this voluntary position, please contact volunteer@suicideapuk.co.uk.

Why Volunteer With Suicide Awareness and Prevention UK CIC?

Make a Real Difference While Growing Yourself

Volunteering with Suicide Awareness and Prevention UK CIC isn’t just about filling a role. It is about stepping forward when people need support most and gaining tangible personal and professional benefits along the way.

“Volunteers are not paid, not because they are worthless, but because they are priceless.”

Every conversation, task, and hour you give helps create hope, safety, and connection. At the same time, you’re building skills, confidence, and experience that can help you explore new careers or make a career change.

You don’t need to have all the answers. You just need the willingness to care. We’ll support you with the rest.

Key Benefits of Volunteering

Volunteering can give you:

• Practical Experience for Your CV – Hands-on experience in mental health support, administration, or chat support roles adds real value to your future job applications.
• A Step Towards Coaching, Counselling, or Career Change – Gain exposure to supportive conversations and mental health awareness, perfect if you are considering a career pivot into coaching, counselling, social care, or related sectors.
• Confidence & Personal Growth – Build self-belief by contributing to meaningful work and seeing the direct impact of your support.
• Transferable Skills – Improve communication, teamwork, empathy, problem-solving, and leadership skills that employers value.
• Networking & References – Connect with professionals in the charity and mental health sectors and receive strong references for future roles.
• Purpose & Belonging – Join a welcoming, supportive, and inclusive team, and be part of work that truly matters.

“Alone, we can do so little; together, we can do so much.”

Training and Development

We know volunteers succeed when they are supported. That’s why every role includes:

• Free role-specific induction and training
• Ongoing guidance, supervision, and check-ins
• Opportunities to take responsibility and develop your skills further

No experience is needed. If you care, we can teach you the rest.

Well-Being & Support

Your well-being is as important as the support you provide to others. Volunteers have access to:

• Mental health guidance and resources
• Peer support and check-ins
• Wellness workshops (mindfulness, resilience, self-care)
• A safe, supportive environment where asking for help is encouraged

Career and Progression Benefits

Volunteering with us provides:

• Leadership, mentor, or senior volunteer opportunities
• Experience that strengthens applications for jobs, education, or career pivots
• Clearer direction for a career in mental health, coaching, counselling, or related sectors
• Opportunities to gain strong references and real-world exposure

“Kindness is a language that everyone understands.”

Is Volunteering Right for You?

Volunteering may be right for you if you:

• Want to make a genuine difference
• Care about mental health and suicide prevention
• Are looking for personal growth, experience, or to explore a new career path
• Value compassion, respect, and teamwork

You don’t need to be perfect. Just be present.

Apply and Start Your Journey

We’re currently welcoming new volunteers and would love to hear from you.

There’s no deadline. You can apply whenever you’re ready.

Next Steps:

1. Complete the application form
2. Review the role information
3. Our team will be in touch to guide you through the process

Questions? Email us at: volunteer@suicideapuk.co.uk

By volunteering, you gain real experience, develop skills, and build a foundation for potential career changes, all while helping save lives. 

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.