Senior Operations and Fundraising Support Officer

Senior Operations & Fundraising Support Officer – Temporary

£19.23 per hour | 35 hours per week
Temporary: approx. 6–8 weeks, with potential to extend
Start: ASAP / w/c 9 November
London | Hybrid – 1 day per week in the London office

We’re working with a fantastic UK charity looking for an experienced Senior Operations & Fundraising Support Officer to provide temporary support across their operations and fundraising functions.

This is a varied, hands-on role that would suit someone who enjoys being at the heart of a small, busy organisation. You’ll support a mixture of operational processes, fundraising administration, CRM management and general team coordination.
Key responsibilities

• Supporting the smooth day-to-day running of operational processes and systems
• Helping the team get the best from Salesforce, Microsoft Teams and SharePoint
• Managing shared inboxes and responding to or directing enquiries
• Coordinating meetings, diaries, travel and events
• Supporting onboarding, internal processes and documentation
• Providing some PA and administrative support to senior leadership
• Taking day-to-day responsibility for Salesforce administration, including maintaining records, setting up users, running reports and supporting colleagues
• Ensuring supporter and stakeholder information is accurate and GDPR compliant
• Processing and recording fundraising income and maintaining accurate donor records
• Responding to supporter enquiries and coordinating donor thank-you communications
• Supporting fundraising activities and events

About you We’re looking for someone who can pick things up quickly and confidently work across a varied workload. You’ll ideally bring:

• Strong experience across operations, administration and/or fundraising support
• Previous experience using a CRM, ideally Salesforce
• Excellent organisational skills and attention to detail
• Confidence managing multiple priorities and taking ownership of tasks
• Strong written and verbal communication skills
• Good Microsoft Office, Teams and SharePoint skills
• An understanding of GDPR and accurate data management
• A proactive, practical approach and the ability to work independently
• Previous charity or not-for-profit experience would be particularly helpful

This is a great opportunity for someone immediately available who enjoys a broad role and can quickly become a trusted pair of hands within a charity team.

The initial assignment is expected to run for approximately 6–8 weeks, although there is potential for this to develop into something longer term.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.