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New Member Advisor
82804DW
Posted: 03/09/2026
Expiring: 01/10/2026
Expiring: 01/10/2026
- £31500 per annum
- England, South East, Greater London, Chancery Lane
- Contract
New Member Advisor
Salary: £31,500 FTE | Full-time (35 hours per week) | 10-month contract July 31st end
Location: mostly home working, 3-4 days a month in the London office
We are working with an independent professional body to recruit for a New Member Advisor. Working in the membership department you will be part of an existing team fielding incoming queries and assisting those that wish to join the membership.
As the New Member Advisor you will respond and follow up all assigned enquiries via email, telephone, and letters meeting customer’s needs. As well as general administration support. Logging all enquiries and opportunities on the CRM system. You will proactively follow-up on enquiries and support campaigns.
To be considered you will have the following skills, knowledge, and experiences:
We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Salary: £31,500 FTE | Full-time (35 hours per week) | 10-month contract July 31st end
Location: mostly home working, 3-4 days a month in the London office
We are working with an independent professional body to recruit for a New Member Advisor. Working in the membership department you will be part of an existing team fielding incoming queries and assisting those that wish to join the membership.
As the New Member Advisor you will respond and follow up all assigned enquiries via email, telephone, and letters meeting customer’s needs. As well as general administration support. Logging all enquiries and opportunities on the CRM system. You will proactively follow-up on enquiries and support campaigns.
To be considered you will have the following skills, knowledge, and experiences:
- Strong professional pride, committed to helping customers and delivering an excellent service
- Used to working in a routine environment
- Focused and driven and used to working to targets
- Excellent communication skills. Professional and engaging
- Confident working knowledge of MS Office (Word, Outlook, and Excel) and databases
- Customer services experience in a business context (ideally in a membership/customer service environment)
- Experience using a CRM/ EMS database
- Confident and experienced with very soft touch upselling
We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Donovan Whittaker
Senior Business Manager