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Infrastructure

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Having a robust and fit for purpose IT infrastructure is crucial to any organisation, and this is no different in non-profit and public sector organisations. Management level infrastructure positions, whether it be IT Manager or Head of IT will either report to the IT Director, or the CEO.

Responsibilities and Duties for Infrastructure Roles

These roles are typically broad in coverage and often include managing outsourced relationships, developing a technology roadmap, and ultimate responsibility for the core infrastructure services: hardware, software, networks and equipment. Experience with cloud-based infrastructure solutions and knowledge of GDPR / data protection are in demand. Senior positions will also involve managing large budgets and will often require professional certifications or a degree.

IT Support Jobs

More junior roles such as Helpdesk positions or 1st Line Support / 2nd Line Support are often found in medium or large non-profit or public sector organisations with a larger number of users to support. Generally reporting to the IT Manager, these roles are vital for the day-to-day running of the organisation. Whether it be setting up new user accounts, installing hardware, software, telephones or AV equipment, the role of a Helpdesk Assistant or IT Officer is also the first port of call when things go wrong.  These positions are also known as IT Engineers or IT Technicians. Knowledge of cloud-based infrastructure and support can also be important.   In larger organisations 3rd Line Support roles are also common.

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