Use Your Commercial Skills to Change the World — Volunteer Ecommerce & Commercial Managers Wanted

Job Summary

Company Description

The Wisdom Trust is a UK-registered charity (Charity No. 1112323) dedicated to building a global network of people and organisations who share knowledge and resources to tackle poverty, healthcare challenges, environmental protection, human rights, and community development.

Role Description

Imagine if everyday online (and in many cases, in-store) shopping could help end poverty, protect the planet, improve healthcare, and strengthen human rights. Through our website, it can. With over 10,000 shopping partners who donate a commission every time our members make a purchase, we have the power to turn ordinary shopping into extraordinary impact.

The Wisdom Trust is on a mission to inspire people everywhere to take action on the issues that matter most: ending poverty, protecting our planet, improving global healthcare, and defending human rights for all. And almost everyone, regardless of age, background or location, can take part with just the click of their mouse - helping us to make communities on every continent safer, happier, healthier, better-aware and more sustainable places to live.

We’re seeking passionate Volunteer Ecommerce & Commercial Managers to help grow this unique programme. You’ll work to encourage more people to shop through our platform, strengthen relationships with retail partners, and help us maximise the funding we receive from every transaction.

Your expertise will directly support our campaigns to build a fairer, healthier, and more sustainable world. If you have experience in ecommerce, business development, online retail, or commercial strategy, we’d be thrilled to have you join our mission.

Duties

• Manage and maintain the company’s online SHOP page, ensuring all store/product listings are accurate, engaging, and up-to-date
• Develop and manage our online partnerships to ensure maximum benefit to the charity.
• Develop and implement marketing strategies to drive traffic and maximise sales through various digital channels
• Analyse sales data and customer behaviour to identify trends and opportunities for growth
• Coordinate with the marketing and social media teams to create compelling content, promotions, and campaigns
• Oversee customer service and member interactions related to online orders, ensuring prompt resolution of issues
• Monitor website performance, optimise user experience, and troubleshoot technical issues as they arise
• Collaborate with logistics partners to ensure timely delivery of products
• Train and mentor team members on best practices in e-commerce operations and customer engagement
• Stay informed about industry trends, technological advancements, and competitors’ activities

Qualifications

• Proven experience in managing e-commerce platforms or online retail operations
• Strong organisational skills with the ability to multitask effectively in a fast-paced environment
• Excellent communication skills, with an emphasis on clear and professional interaction
• Experience or background in teaching is advantageous, demonstrating strong instructional abilities and adaptability
• Proficiency in digital marketing tools, analytics software, and content management systems
• Ability to analyse data to inform strategic decisions
• A proactive attitude with problem-solving capabilities
• Knowledge of current e-commerce trends and best practices

This role is ideal for motivated individuals who are passionate about digital sales channels and eager to make a significant global impact working within the charity.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.