Student Complaints and Misconduct Officer

Job role: Student Complaints and Misconduct Officer
Location: Central London
Hours:  Full-time (35 hours per week)
Working pattern: Hybrid (onsite every Thursday)
Contract: Temporary until mid-April (with review)
Pay: £23.78–£25.45 per hour + holiday pay
 
We are supporting a leading Russell Group university in recruiting a Student Complaints and Misconduct Officer to help deliver a fair, consistent, and regulation-compliant service.
This role suits someone with higher education casework experience who is confident handling complex and sensitive matters with professionalism, discretion, and empathy.
 
As the Student Complaints and Misconduct Officer you will be required to:
 

• Manage non-academic student complaints, misconduct cases, and appeals
• Conduct investigations and produce clear, evidence-based recommendations
• Support sensitive cases, including harassment and disciplinary matters
• Act as a key point of contact for students, staff, and external bodies (e.g. OIA)
• Apply a trauma-informed approach to investigation
• Maintain accurate records and identify risks and trends

To be successful in the role, you will need:
 

• Experience handling complaints or misconduct cases (HE or similar environment)
• Strong written and verbal communication skills
• Ability to manage sensitive issues with empathy and confidentiality
• Excellent organisational skills and ability to meet deadlines
• Knowledge of HE regulations and policy frameworks
• Investigation and risk management experience
• Trauma-informed investigation training desirable

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.