Retail Administration Volunteer

Location: Teesside Hospice Trading Offices (Above our store at 410 Linthorpe Road)

Time Requirement: Flexible to suit you, volunteering will be within office hours of 9.00am to 5.00pm, Monday to Friday

DBS Check needed? No

Age Requirements: From 18 years old plus

Role Summary:  As a Retail Admin Volunteer, you'll play a vital role in supporting the smooth running of our retail operations. You’ll assist with processing incoming stock, preparing it for distribution across our 14 shops, handling furniture requests on the phone and via email, and supporting retail events such as our pop-up shops. This is a great opportunity to gain experience in a busy retail admin environment while making a valuable contribution to our cause.

Key Responsibilities

Stock Processing & Distribution:

·         Help process and price new stock arriving at head office.

·         Sort and prepare stock for distribution to our 14 retail shops.

·         Assist with getting stock ready for pop-up shop events.

Administrative Support:

·         Handle phone and email enquiries from shops and customers.

·         Book in furniture collection requests via phone and email.

·         Maintain accurate records and logs of collections and stock movement.

Team Support:

·         Work collaboratively with the retail admin team and shop managers.

·         Provide general admin support as needed to help the team run efficiently.

Personal qualities:

·          Friendly and confident telephone manner.

·         Good organisational skills and attention to detail.

·         Ability to work independently and as part of a team.

·         Basic computer skills with knowledge of Excel (email, data entry, etc.).

·         A willingness to learn and a flexible, can-do attitude.

Training requirements:

As a Retail Admin Volunteer you will complete the following training:

· Teesside Hospice mandatory training

· Volunteer induction training

Support and supervision:

Your first line of support and for any enquiries will be Anna Cordes to support you in your role.

Communications:

Anna Cordes will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.

You will be provided with a Teesside Hospice volunteer badge

 Benefits:

· 20% discount off purchases made in our shops.

· Opportunities for training and personal development

· Reimbursement of reasonable travel expenses

· Provided lunch if you volunteer for more than 5 hours per day

· Access to discounts with other retailers and companies

· 10% discount in the Northgate Tea Rooms.

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

What You’ll Gain:

·         Experience in retail and office administration.

·         Training and support from a friendly and experienced team.

·         An opportunity to contribute to a meaningful cause.

·         References for future employment or education, if required.

Join us at Teesside Hospice and be part of a place where your skills and compassion can truly shine.

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

Teesside Hospice is accredited by The Volunteering Academy with the Volunteering Academy Quality Award