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Investigations Manager
J82234
Posted: 10/10/2025
Expiring: 07/11/2025
Expiring: 07/11/2025
- £43000 - £46000 per annum
- England, South East, Greater London, London
- Permanent
Are you passionate about upholding quality and integrity in professional learning?
TPP Recruitment is seeking an Investigations Manager to lead malpractice and maladministration investigations across certified training courses. This is a newly created role, reflecting this professional membership and awarding organisation’s commitment to safeguarding standards as the volume of providers grows.
Salary: £43,000-46,000 per annum, depending on experience
Employment type: Permanent
Hours: Full-time, 35 hours per week
Working arrangements: Hybrid – minimum of 2 days per month in the Central London office, with flexibility to attend more frequently initially
Start date: As soon as possible
About the Organisation
TPP Recruitment is proud to be supporting a leading professional membership body for experts in quality management, championing improvement in products, projects, and services worldwide. As a registered charity with a Royal Charter, this organisation is committed to diversity, inclusion, and the wellbeing of its people. All training is delivered through a global network of Approved Training Providers, reaching over 70,000 learners annually.
About the Role
Reporting to the Head of Learning & Development, you’ll manage the end-to-end investigations process for malpractice and maladministration, focusing on high-risk and complex cases – particularly organisational misconduct and third-party exam facilitation. You’ll work closely with assurance officers and the wider L&D team, reviewing proctoring videos, analysing evidence, and producing detailed reports with recommendations. This is a hands-on, analytical role with no direct line management responsibility.
Key Responsibilities
Skills / Experience Required
Interview Process
To Apply
Deadline
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
TPP Recruitment is seeking an Investigations Manager to lead malpractice and maladministration investigations across certified training courses. This is a newly created role, reflecting this professional membership and awarding organisation’s commitment to safeguarding standards as the volume of providers grows.
Salary: £43,000-46,000 per annum, depending on experience
Employment type: Permanent
Hours: Full-time, 35 hours per week
Working arrangements: Hybrid – minimum of 2 days per month in the Central London office, with flexibility to attend more frequently initially
Start date: As soon as possible
About the Organisation
TPP Recruitment is proud to be supporting a leading professional membership body for experts in quality management, championing improvement in products, projects, and services worldwide. As a registered charity with a Royal Charter, this organisation is committed to diversity, inclusion, and the wellbeing of its people. All training is delivered through a global network of Approved Training Providers, reaching over 70,000 learners annually.
About the Role
Reporting to the Head of Learning & Development, you’ll manage the end-to-end investigations process for malpractice and maladministration, focusing on high-risk and complex cases – particularly organisational misconduct and third-party exam facilitation. You’ll work closely with assurance officers and the wider L&D team, reviewing proctoring videos, analysing evidence, and producing detailed reports with recommendations. This is a hands-on, analytical role with no direct line management responsibility.
Key Responsibilities
- Lead and document investigations into malpractice and maladministration
- Monitor and review proctoring videos and online assessment data
- Gather, analyse, and evaluate evidence, including interviews
- Produce clear, detailed investigation reports and recommend actions
- Collaborate with assurance officers and training partners
- Develop and improve investigation processes
- Stay up to date with trends in assessment and malpractice, especially in international markets
Skills / Experience Required
- Experience in investigations within a professional membership body or awarding organisation (essential)
- International investigations experience (desirable)
- Strong understanding of online assessment platforms and proctoring (essential)
- Knowledge of malpractice, quality assurance, and investigation best practice
- Excellent communication, analytical, and stakeholder management skills
- Degree-level education or equivalent experience
- Understanding of ISO standards, management systems, or auditing (desirable)
Interview Process
- First stage: Competency based interview, online, w/c 10th November
- Second stage: Presentation / task TBC, in person, w/c 17th November
To Apply
- Bespoke cover letter
- CV
Deadline
- Wednesday 29th October 2025
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Rachel Ridout
Business Manager