Customer Service Representative

The Role:

A 3 month fixed term contract role has arisen within a University to join thier small, friendly team.  You will provide a welcoming first point of contact for patients, staff, and visitors, handling enquiries professionally and ensuring excellent customer service. You wil support the smooth day-to-day running of the Clinical and Rehabilitation Services through effective administrative assistance and teamwork, contributing to ongoing service improvement and efficiency.

This role is full-time, Monday - Friday, 36.25 hours perwee and based at London Bridge.  You will be required to be on-site daily due to the nature of this customer facing role.

This role is to start asap to cover whilst they recruit permanenty, which you are also welcome to apply to should you wish.

What you’ll do:

• Be the welcoming face of the clinic, greeting patients, staff, students and visitors with professionalism and warmth
• Manage bookings, patient records and payments accurately using our digital systems
• Provide efficient administrative and reception support to ensure the clinic runs seamlessly
• Handle phone, email and in-person enquiries promptly and courteously
• Keep reception areas organised and inviting, supporting clinic events and promotions
• Uphold confidentiality, data protection and health and safety standards at all times
• Contribute to a positive, collaborative team culture and support service improvements

About you:

You’ll bring a positive, customer-focused attitude and the ability to thrive in a busy environment. You should have:

• Excellent customer service and interpersonal skills.
• Strong IT literacy, organisation and adaptability.
• A professional telephone manner and confidence communicating with people at all levels.
• Previous administration and reception experience.
• The ability to prioritise tasks, multitask and remain calm under pressure.
• An understanding of the importance of patient confidentiality and professionalism in all interactions.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.