Admin Volunteer

Citizens Advice Staffordshire North & Stoke on Trent

Admin Volunteer – Biddulph Office

We are looking for one or more administration volunteers to provide admin support to our advisers at Biddulph Town Hall. The office is staffed on Mondays and Wednesdays with a drop-in each morning from 10.30am to 1pm and pre-booked appointments in the afternoons.

Where: Citizens Advice Office, Biddulph Town Hall, High St, Biddulph, ST8 6AR.

When: Minimum of one morning or afternoon per week (3 hours) on a Monday and / or Wednesday.

What will you do?

• Complete an introduction to Citizens Advice and training for your role.
• Help with the day to day running of the Citizens Advice service.
• Assist at drop-ins by greeting clients, assisting clients to fill in a personal information sheet and entering the data onto a database.
• Scan, print, and photocopy documents using a printer.
• Update spreadsheets and databases.
• Any other admin duties as required.

What’s in it for you?

• Gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team.
• Increase your employability.
• Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives.
• Work with a range of different people, independently and in a team.

And we’ll pay towards travel expenses too.

What do you need to have?

You don’t need specific qualifications or skills, but you’ll need to:

• Be friendly and approachable.
• Respect views, values and cultures that are different to your own.
• Have good IT skills.
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
• Be willing to undertake training in your role.

Valuing inclusion

Our volunteers come from a range of backgrounds, and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming an admin volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.   

Contact details

Call Margaret Collin on 01782 408 638 or email margaret.collin@casns.org.uk to request an application pack. You are also welcome to contact Margaret if you have any questions before you apply.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.