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Trinity Befriending Volunteer - EXPIRED

Job Title Trinity Befriending Volunteer - EXPIRED
Contract Type Temporary / Interim
Location London
Salary Unpaid
Job Published 18 Oct 2016
Contact Name Volunteers Team
Contact Email

Job Description - EXPIRED

Role title:

Trinity Befriending Volunteer

Reports to:

Befriending Project Coordinator



Commitment (hours/week):

2-3 hours per week


Trinity’s Volunteer Befriending Service provides vital support to patients with progressive, life-limiting illnesses or those who are elderly and frail living in our central and south west London community. The role provides valuable and much needed support for patients and an opportunity for carers and families to take a break from caring responsibilities. 

This role is flexible and the support you offer will vary according to the needs of the patient and their family and carers. Typical tasks undertaken include:

  • Emotional support such as chatting with a patient, listening or reading to them
  • Practical support such as accompanying them to an appointment, social group or to the shops
  • Providing a break for families and carers

Volunteers are not expected to provide personal care, counselling or advice, or cooking and cleaning.

Please note our patients normally request visits between the hours of 10am & 5pm (Mon-Fri) however we do have some requests for weekend visits.

Trinity provides a comprehensive training programme and ongoing support and supervision to provide you with the skills and confidence to carry out this role effectively.

Key responsibilities

  • Visit a patient once a week on a one-to-one basis in their home
  • Provide support within the boundaries of the role
  • Return a short report form after each visit to the Befriending Service Co-ordinator
  • Take responsibility for own personal safety and avoid potentially dangerous situations
  • Attend group supervision meetings
  • Complete volunteer satisfaction survey every six months
  • Adhere to all relevant Trinity policies and procedures, including Health and Safety and Data Protection
  • Whilst waiting to be matched with a patient Trinity may offer you the opportunity to provide telephone befriending to someone at home by giving them a short call once a week

Required skills and competencies

  • The ability to empathise with patients and their families while retaining boundaries
  • Excellent interpersonal skills with ability to communicate effectively
  • Trustworthy, reliable and dependable
  • Good listening skills
  • Well organised, enthusiastic and self-motivated
  • Understanding of confidentiality and respect for people’s privacy
  • Ability to work on own initiative and independently
  • Willing to adapt and learn new skills
  • Willingness to travel throughout Trinity’s catchment area (all efforts will be made to match volunteers to patients close to them)
  • Respect for individuals, regardless of their race, gender, culture, religion, disability, sexual orientation and marital status
  • Clean record from a Disclosure & Barring Service (DBS) check

What this role will offer you

You will be making an important contribution to your local community and those who are often most in need. In return, you will have the opportunity to meet new people, develop your skills, CV and understanding of community services, as well as open possibilities for future personal and career development.  Travel expenses are covered and Trinity are able to provide references on behalf of volunteers.

Mandatory Training

All volunteers must attend a full day befriending induction and complete 4 hours online e-learning. Inductions take place every 5-6 weeks throughout the year and cover:

  • Communication skills
  • Self-care
  • Wheelchair and mobility skills
  • Dementia awareness
  • Health and Safety
  • Boundaries and confidentiality
  • Meeting your patient

Once the above training has been completed volunteers can be matched to a patient for befriending. Supplementary training may also be offered throughout the year.

For more information please contact:

Mat Hay (Befriending Project Co-ordinator)

T: 020 7787 1063 (internal x263)

Ref: EXPIRED - LF687 | Published: 18th Oct 2016