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Supporter Services Officer - EXPIRED

Job Title Supporter Services Officer - EXPIRED
Contract Type Contract
Location London
Salary £22k - 23k per year
Job Published 15 Sep 2016
REF 57565CK
Contact Name OS Perm Team
Contact Email

Job Description - EXPIRED

A well-known children?s charity based in London are seeking an experienced Supporter Care Officer to join their team for a 12-month contract.

Main areas of work for the Supporter Care Officer:
Managing all telephone and email queries
Manage all direct debits and standing orders
Manage all debit and credit card payments
Effectively deal with all complaints
Produce and send out thank you letters
Manage all scanning and gift aid documents
Assist with opening incoming post
Check, batch and record financial batches

Essential criteria for the Supporter Care Officer:
Customer service or supporter care experience
Excellent telephone manner and customer care
Experience of using a CRM database ideally Raisers Edge
Previous experience of handling complaints
Excellent knowledge of MS office
Excellent verbal and written communication skills

To apply for the Supporter Care Officer role, please email your CV to our Office Support team quoting the reference number 57565CK. All applicants must be eligible to work in the UK.

Ref: EXPIRED - 57565CK | Published: 15th Sep 2016