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Supporter Care Manager - EXPIRED

Job Title Supporter Care Manager - EXPIRED
Contract Type Permanent
Location London, London
Salary £35000 per annum
Job Published 18 Mar 2015
REF 50958CK
Contact Name TPP - HR & Specialist Support Permanent Team
Contact Email officesupport@tpp.co.uk

Job Description - EXPIRED

A well-established international charity are seeking an experienced Supporter Care Manager to join their team, the successful candidate will line manage 3 members of staff and have overall responsibility for the delivery of supporter care for the charity.

Main duties for the Supporter Care Manager:
To manage a team of 3 members of staff who deliver first class supporter care
To work with fundraising teams to support new retention approaches can be implemented
Work with marketing teams to help increase supporter engagement
Maintain day to day management of Gift Aid processes and operation
Report on agreed service quality targets, developing systems to monitor and measure work volumes
Ensure effect reporting systems are in place
Work with Database Manager to ensure all donation methods comply with agreed process

Essential criteria for the Supporter Care Manager:
Extensive experience within supporter care or customer care
Previous management experience
Knowledge of CRM systems
Good knowledge of the gift aid scheme
Excellent communication skills

To apply for the Supporter Care Manager role, please email your CV to our Office Support team quoting the reference number 50958CK CK. All applicants must be eligible to work in the UK.

TPP is committed to equal opportunities and actively encourages applications from all sectors of the community. We shortlist based on competencies and not on race, religion, sex, physical or mental disability, or age.

Ref: EXPIRED - 50958CK | Published: 18th Mar 2015