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Supporter Care Manager - EXPIRED

Job Title Supporter Care Manager - EXPIRED
Contract Type Temporary / Interim
Location City of London
Salary £19.36 - 19.36 per hour
Job Published 23 Mar 2016
REF 55337RO
Contact Name Ricky Oliphant
Contact Email

Job Description - EXPIRED

Supporter Care Manager – 4 month temporary assignment

This role is working for a nationally famous charity based in Central London. This role will be heading up the supporter care team on an interim basis, this team sits within Individual Giving. You will be line managing 2 supporter care coordinators and reporting directly into the Assistant Director of Fundraising Operations. The hourly rate for this post will be £19.36 per hour.

In this role you will oversee all aspects of Supporter Care and enhance the team by providing managerial and strategic support to the coordinators you are collaborating with and also having input into topics that involve the wider organisation. With your specialist input you will help steer and develop the supporter care strategy.

With a thorough knowledge you will be helping to monitor and report on key performance indicators and make sure information obtained on supporters is recorded in an accurate and effective way.

Further responsibilities are outlined below;

  • To oversee and enhance policies and procedures where necessary
  • Handle escalated complaints and make sure a robust complaints procedure is in place
  • Making sure compliance is key and that we are adhering to set guidelines and policies
  • Collaborating with the Data & Insight team to make sure Supporter data is captured correctly and can be used efficiently
  • Managing external suppliers alongside our Individual giving team
  • Attending senior management meetings and contributing from the Supporter Care angle where necessary
  • Other ad hoc duties such as attending external events directly linked to Supporters and providing feedback to the wider team on findings.

If you feel you could add value to this team and provide specialist supporter care knowledge where needed please do apply to this advert today.  

All applicants must be eligible to work in the UK.

Ref: EXPIRED - 55337RO | Published: 23th Mar 2016