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Supporter Care Manager - EXPIRED

Job Title Supporter Care Manager - EXPIRED
Contract Type Contract
Location Horsham, West Sussex
Salary £32000 per annum
Job Published 22 Jun 2015
REF 52085PMR
Contact Name TPP - HR & Specialist Support Temporary Team
Contact Email

Job Description - EXPIRED

Supporter Care Manager - 6 Month Contract

Our client a large animal charity are seeking an interim supporter care manager to join them at a busy time for the organisation, they require someone with previous experience in a similar role weather that be in a Supporter Care role in a charity or a strong customer service management background.

In this role you will be responsible for managing a team that supports fundrasing appeals. Championing supporter care, complaint resolution and stewardship across the wider charity, positioning the supporter and their engagement at the heart of the charity.

Experience and knowledge:

- Experience managing a customer-service focused team.
- Proven experience devising and producing effective qualitative and quantitative reports and analysis.
- Experience recruiting and developing staff, resource planning and forecasting accordingly.
- Proven experience in managing and escalating complaints within a team.
- An understanding and experience working with relational CRM databases.
- Exceptional communication skills with a good understanding of the needs of fundraising teams.

Supporter Services Manager
6 Month Contract
£32,000pa (pro-rata)
Reference: 52085PMR
West Sussex

TPP is committed to equal opportunities and actively encourages applications from all sectors of the community. We shortlist based on competencies and not on race, religion, sex, physical or mental disability, or age.

Ref: EXPIRED - 52085PMR | Published: 22th Jun 2015