Connecting to LinkedIn...

Supporter Care Assistant - EXPIRED

Job Title Supporter Care Assistant - EXPIRED
Contract Type Temporary / Interim
Location London
Salary £13.40 - 15.20 per hour
Job Published 05 Jun 2016
Contact Name OS Temp Team
Contact Email

Job Description - EXPIRED

Supporter Care Assistant - Temporary

Short description of role
To provide a high level of support through the Supporter Service Centre to our supporters, members, volunteers, branches and member of the public and internal clients with an efficient and effective service, in terms of quality, satisfaction and support

To contribute to the overall implementation of the Supporter Service Centre team's objectives in building the centre's services so that it is the first point of contact for our supporters, members, volunteers and branches

Person Specification

- A levels/equivalent qualification or
- Relevant professional experience, which demonstrates equivalent academic skills

- Experience of managing, maintaining and developing customer relationships in a charity.
- Experience of working within a customer service call centre environment
- Experience of dealing with and responding to multi-channel communications
- Experience of selling products or services through outbound telemarketing
- Experience of dealing with and responding to complaints and feedback
- Ability to maintain confidentiality of information held and processed
- Excellent IT skills, in particular Microsoft Office, CRM databases and telephone all handling software

Cause: Health Charity
Role: Supporter Care Officer
Location: North London
Employment Type: Temporary - 1 month
Salary/rate: £13.40 - £15.20ph depending on experience
Working hours: 35 per week
Ref: 54175TEMP

Ref: EXPIRED - 54175TEMP | Published: 05th Jun 2016