|Job Title||Support & Knowledgebase Officer - EXPIRED|
|Contract Type||Temporary / Interim|
|Salary||£12.12 - 12.12 per hour|
|Job Published||09 Nov 2016|
|Contact Name||OS Temp Team|
Support & Knowledgebase Officer - Temporary ?12.12ph - part-time
Our client a large animal charity are seeking a customer services focused individual on an interim basis; located in Southwater, Horsham. This is a part time role 3 days per week to start ASAP.
Operate a non-technical helpdesk service providing information and support for 50+ Eptica (online enquiry system) users across the Society. This includes setting up new accounts, training users, resolving user problems/browser queries or system performance issues, and escalating technical issues to the IT department and unresolved issues to line manager.
Purpose of the job
- Provide first-line application support service for Eptica users across the Society, including the training and coaching new staff.
- Provide an editorial support role in V-Portal content creation and amendments (Virtual Assistant).
- Support the national complaints coordinator with the administration of service complaints managed under the Society?s national complaints procedure.
Support & Knowledgebase Officer
Part-time, 3 days per week
We value diversity at TPP and welcome applications from all sections of the community.