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Shop Volunteer - EXPIRED

Job Title Shop Volunteer - EXPIRED
Contract Type Volunteer
Location Swanage, Dorset
Salary 0
Job Published 22 Jan 2015
Contact Name
Contact Email

Job Description - EXPIRED

The RNLI shops started life as simple cake stalls, run by volunteers and their supporters to raise money for the local Lifeboats and stations. These stalls started selling commemorative RNLI products in around 1920 and quickly moved on to selling souvenirs and Christmas cards. The first shop to be run as part of an actual station opened in 1990.

Today we operate 160 RNLI shops and this number is growing, based inland and on the coast across the UK and Ireland, attracting almost 1 million visitors every year selling an excellent range of unique and competitively priced products ranging from jam to clothing, and key rings to model boats, all to raise vital funds for our volunteer crew members and lifeguards.

For many people, buying something from an RNLI shop will be the first time that they come into contact with our Charity, and as a shop volunteer you could be the person that engages them to support us now, and in the future. Your welcoming nature will ensure that our shops are a friendly and attractive place to buy.

Customer Service, stock display, replenishment, housekeeping and cash handling are all tasks that you can expect to be called to do during your shift. Could you work with the shop team to make our customers’ experience an inspiring one?

Why the RNLI needs this role
This role will help us save lives at sea by helping to make our shops a friendly, welcoming and attractive place to shop, selling an
excellent range of unique and competitively priced products to raise vital life-saving funds.
Potential time commitment: Flexible
Team: Fundraising and Communications
Location: Swanage
Responsible to: Visitor Experience Manager

  Comply with the Volunteer Commitment
  Build the reputation of the shop in the local area
  Help to make the shop a friendly and welcoming place by maintaining standards
  Display and restock the unique lifeboat products in the shop and window in an attractive and eye catching way
  Interact with customers and providing an excellent level of customer service
  Operate the till (including end of day cashing up), credit card machine and package purchases
  With other team members, think of creative ways to maximise sales

Measures of Success
  Increased sales
  Positive feedback from visitors

Training and Support
  Training to fulfil your volunteer role will be provided
  The RNLI will aim to provide opportunities for personal development in your volunteer role.

What you will get from this role
  Join a motivated, fun and enthusiastic team
  Gain valuable experience that will enhance your CV and set you apart in the job market
  Meet new people within your local community
  Satisfaction of giving back
  Gain charity sector contacts within a supportive environment
  Reasonable travel and lunch expenses covered

Skills required
Time management, People skills, Nmeracy skills, Able to confidently handle money, Good team player, Ability to volunteer on a standalone

RNLI Values
The RNLI has set values as an organisation that we ask all our staff and volunteers to uphold:
Selfless: Willing to put the requirements of others before our own and the needs of the team before the individual, able to see the bigger picture
and act in the best interests of the RNLI. Inclusive and respectful of others.  Prepared to share our expertise with organisations that share our
Dependable: Always available, committed to doing our part in saving lives with professionalism and expertise, continuously developing and
improving. Working in and for the community and delivering on our promises.
Trustworthy: Responsible, accountable and efficient in the use of the donations entrusted to us, managing our affairs with transparency, integrity
and impartiality.
Courageous: Prepared to achieve our aims in changing and challenging environments. We are innovative, adaptable and determined in our
mission to save more lives at sea.

Health and safety responsibilities:
To be responsible for your own health and safety and that of others with whom you volunteer, by reporting all potential and actual health and
safety matters including accidents using the correct procedures.

The RNLI is committed to safeguarding and promoting the welfare of young people and vulnerable adults and, expects all staff and volunteers to
share this commitment and comply with the RNLI Safeguarding Policy and Procedures to ensure safeguarding of children and vulnerable adults

Ref: EXPIRED - SH465 | Published: 22th Jan 2015