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Senior Retention Manager

Job Title Senior Retention Manager
Contract Type Permanent
Location London
Salary £50k - 56.5k per year
Job Published 18 Apr 2017
REF 60403AJ
Contact Fundraising Team
Contact Email

Job Description

This is a great opportunity for you to join one of the UKs largest disability charities as a Senior Retention Manager you will lead and manage the retention team, being responsible for the development and delivery of all retention activities within Individual Giving. This year is an extremely important year in this charity’s strategy and you will be leading a team with significant budget responsibility.

Key duties within this role will include:

- To lead the strategic development and ongoing delivery of integrated customer contact strategies and excellent supporter experience

- Forecasting income and expenditure budgets

- Working with the other Managers to contribute to the overall development and implementation of the strategy

- To manage, motivate and support all staff to achieve agreed targets / performance indicators

The successful applicant will have the following skills and experience:

- Significant direct marketing experience within a multi-channel, multi discipline environment

- In-depth understanding of the effective development and use of supporter contact strategies

- Demonstrable experience of managing a team with a proven track record of coaching and mentoring staff

- Experience of monitoring, reporting and forecasting against plans and budgets

Closing Date:  5th May

If you are interested in this role or wish to register with TPP to hear about future posts, please call Ashby on 020 7198 6040 or send your CV to We do try to get in touch with all applications of interest however due to the volume of applications we receive this isn’t always possible.

Plus free training for fundraisers!

All fundraisers who secure a role through TPP receive a £100 CPD voucher to use with the Institute of Fundraising.  More details are available on the TPP Recruitment website

We value diversity at TPP and welcome applications from all sections of the community.

Ref: 60403AJ | Published: 18th Apr 2017

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