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Senior Quality Training Officer - EXPIRED

Job Title Senior Quality Training Officer - EXPIRED
Contract Type Permanent
Location London
Salary £30k per year
Job Published 18 Jan 2016
REF J54514KP
Contact Name Kristina Preston
Contact Email

Job Description - EXPIRED

One of the UK's leading humanitarian charities are currently recruiting for a Senior Quality and Training Officer to work with agency staff in telephone supporter acquisition.

This role will oversee operational delivery of training and quality control who have contact with the charity and their supporters.

You will plan, design, deliver and evaluate a training programme as well as develop and overs a quality control programme, reporting to senior managers and other stakeholders on adherence to industry regulations, best practise and internal policies and procedures.

Essential criteria for the role:

  • Demonstrable experience of delivering training
  • Demonstrable understanding of telephone fundraising techniques and mechanics
  • Demonstrable knowledge of face-to-face fundraising techniques and mechanics such as street and doorstep fundraising
  • Direct hands-on experience of direct dialogue fundraising an advantage-telephone fundraising experience particularly desirable

To apply for this role please send a copy of your CV to the Education Team quoting reference number J54514KP

Ref: EXPIRED - J54514KP | Published: 18th Jan 2016