|Job Title||Rent and Income Advisor - EXPIRED|
|Salary||£24k per year|
|Job Published||11 Mar 2016|
|Contact Name||Amanda Ogede|
The aim of this role is to minimise customer rent arrears by implementing the Rental Income Policy and working on a one to one basis with customers supporting them to manage their money and understand their financial responsibilities.
To promote financial inclusion through providing welfare and benefit advice, supporting customers in claiming the appropriate welfare benefits and manage their finances.
To liaise closely with the Housing Benefit department to ensure claims, backdates, overpayments and appeals are processed efficiently.
previous experience of providing managing rent arrears in a social housing setting
experience of supporting vulnerable people to achieve independent living
A clear understanding of why people become homeless, and the needs and challenges they face.
Previous experience of providing basic welfare and debt advice
Experience of serving legal Notices and completing and attending County Court possession cases
Experience of working in partnership with Statutory and Voluntary Agencies to achieve a positive outcome for our customers.
Maximising Rental Income
To implement the Rental Income Policy and Procedure for all customers including providing rental statements, issuing arrears letters and Notices, agreeing repayment plans.
Welfare & Debt Advice
To provide one to one support to customers on welfare benefits, supporting them to claim the appropriate benefits and make appeals against benefit decisions
To provide one to one support regarding money and debt advice. Assisting customers to develop an action plan concerning money and debt advice issues
Where appropriate advocate on behalf of customers with debt organisations.
To keep accurate records, including customer contact and support and Pyramid database information.
To provide regular written reports and information as requested.