Connecting to LinkedIn...

Patient Liason Officer (PLO)

Job Title Patient Liason Officer (PLO)
Contract Type Permanent
Location London, England
Salary £22000 - £25000 per annum
Job Published 11 Oct 2017
REF J62889GK_1507735139
Contact Grace Kennan
Contact Email

Job Description

TPP Healthcare currently have an opportunity for a Patient Liaison Officer.

Our Client is a well established private clinic based in London's world famous Harley Street which is easily accessible from Oxford Circus, Bond Street and Regents Park tube stations.

As an integral member of the team, you will work closely with patients, consultants and third parties to ensure the correct payments are made in a timely manner and the administrative function for patient treatment is carried out to the highest quality

Key attributes will be:

  • Excellent written and verbal communication skills
  • Strong Attention to detail
  • Flexible approach and ability to multi-task
  • Passion for excellent customer service
  • GCSEs in English Language and Mathematics (or equivalent)

Your main duties will include:

  • Maintain accurate patient records and up to date information on the hospital databases
  • Process all payments and documentation received from patients in accordance with Clinic procedures
  • Manage bookings and inform patients of relevant charges
  • Liaise with patients prior to tests and investigations to inform them of all necessary requirements
  • Accurate invoicing of all items
  • Collection of payments and credit control
  • Manage patient queries, ensuring accurate and timely responses are provided.
  • Maintain optimum knowledge on price agreements and billing methods.
  • Produce medical reports or letters as required
  • Manage embassy patient bookings
  • Perform any other duties as requested from time to time commensurate with this role
  • Reconciliation of all takings at the end of the shift

Please send your CV to TPP today by responding to this advert or by sending an email to or for an informal chat please call 0207 198 6080

Ref: J62889GK_1507735139 | Published: 11th Oct 2017

Apply for this Job

Related Jobs

Medical Administrator

Are you an experienced NHS Receptionist/Administrator with SystmOne knowledge looking for work? One of TPP Healthcare's clients in the Kensington and Chelsea borough are looking for a hard-working professional to join their team on an ongoing basis. As a member of the team, your main duties...

Location: Kensington and Chelsea, London | Salary £10.00 per hour
Ref: J62682EF_1506524527 | Published: 27 Sep 2017

Head of Department (Donor Request Management)

Our client is a respected charity with a key mission to register lifesaving blood stem cell donors and the have an exciting opportunity for Lead the Donor Request Management Team. The Donor Management team are telephone based and they provide essential support to matched donors and are responsi...

Location: Chiswick, London | Salary £45000.00 per annum
Ref: J63021_1508423850 | Published: 19 Oct 2017

Community Nurse (Private Sector)

Our client is a well established private care provider based in West London who provide home care to private of all ages and they have an exciting vacancy for a Nurse Liaison. As an integral part of the multi disciplinary medical team you will conduct patient visits in their own home and prepar...

Location: London, England | Salary £40000 per annum
Ref: J62978_1508254175 | Published: 17 Oct 2017

Medical Receptionist

Medical Receptionists WANTED: TPP are seeking a team of Medical receptionists to work at NHS practices across North and East London. Hours usually vary between 8.00am - 20:00pm Shifts will differ - but between Monday to Friday Hourly rate between £8.00 - £10.00ph Duties include; Ensure ...

Location: East London, London | Salary £8.00 - £10.00 per hour + Holiday Pay
Ref: J62867KO_1508236174 | Published: 17 Oct 2017