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Head of Supporter Care and Data Services - EXPIRED

Job Title Head of Supporter Care and Data Services - EXPIRED
Contract Type Permanent
Location London
Salary £45k - 46k per year
Job Published 15 Apr 2016
REF 55524CK
Contact Name Chloe Keyte
Contact Email officesupport@tpp.co.uk

Job Description - EXPIRED

An established Health charity are seeking an experienced Head of Supporter Care and Data Services to lead their newly formed team.


This is a great opportunity for someone who has data and supporter care experience to step up from management to head of level.


Main duties for the Head of Supporter Care and Data Services:
Provide starter leadership to the supporter care and database function
Line management of 2 managers who oversee a larger team of 11
Working closely h fundraising teams and senior managers within the organisation
Overseeing team activity within both areas and ensure KPI?s & SLA's are met
Ensure quality of service which is being voided by both teams
Develop and implement new strategy for supporter care team
Produce new framework and KPI's
Maintain awareness of new changes in regulation arum data compliance and gift aid

Essential criteria for the Head of Supporter Care and Data Services:
Previous experience within database and supporter care management
Budget and forecasting responsibility
Performance management experience
Experience of customer segmentation and support journey
Ability to build new and existing relationships


To apply for the Head of Supporter Care and Data Services role, please email your CV to our Office Support team quoting the reference number 55524CK. All applicants must be eligible to work in the UK.

Ref: EXPIRED - 55524CK | Published: 15th Apr 2016