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Fundraising Quality Officer - EXPIRED

Job Title Fundraising Quality Officer - EXPIRED
Contract Type Permanent
Location London, London
Salary £30000 - £32000 per annum
Job Published 15 Jun 2015
REF 52009CK
Contact Name TPP - HR & Specialist Support Permanent Team
Contact Email

Job Description - EXPIRED

A well-established charity based in London are seeking a Fundraising Quality Officer to join their Direct Marketing team. The successful candidate will manage the relationship between agencies, fundraisers and the charity.

Main duties for the Fundraising Quality Officer:
Manage relationship between external agencies and charities
Manage training to external company and fundraisers
Manage complaints and address with relevant departments
Report/record feedback
Ensure compliance meets relevant codes of practice
Develop and devise quality control programmes
Mystery shopping
Shadowing fundraisers to ensure quality

Essential criteria for the Fundraising Quality Officer:
Experience of working with party agencies
Experience/knowledge of fundraising
Excellent communication and relationship building skills
Experience of managing complaints within a customer focused environment
Knowledge of MS office including PowerPoint
Experience of working at an outsourcing agency would be desirable

To apply for this Fundraising Quality Officer role, please email your CV to our Office & Specialist Support Team quoting the reference number 52009CK CK
All applicants must be eligible to work in the UK.

TPP is committed to equal opportunities and actively encourages applications from all sectors of the community. We shortlist based on competencies and not on race, religion, sex, physical or mental disability, or age.

Ref: EXPIRED - 52009CK | Published: 15th Jun 2015