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Supporter Enquiries Officer - EXPIRED

Job Title Supporter Enquiries Officer - EXPIRED
Contract Type Permanent
Location London, London
Salary £21894 per annum
Job Published 10 Jul 2015
REF 52231CK
Contact Name TPP - HR & Specialist Support Permanent Team
Contact Email officesupport@tpp.co.uk

Job Description - EXPIRED

A well-established health charity based in London are seeking an experienced Supporter Enquiries Officer to join their team.

Main duties for the Donations Enquiries Officer:
To respond to a high number of incoming calls
Respond consistently to all supporter enquiries
Respond and log supporter feedback
Utilise customer feedback and complaints to improve service
Input data into the database

Essential criteria for the Supporter Enquiries Officer :
Excellent customer service skills and experience
Ability to work as part of a team
Experience of handling complaints
Knowledge of compliance, Gift Aid and Data Protection act
Experience of using fundraising databases


To apply for this Supporter Enquiries Officer role, please email your CV to our Office & Specialist Support Team quoting the reference number 52231CK All applicants must be eligible to work in the UK.

TPP is committed to equal opportunities and actively encourages applications from all sectors of the community. We shortlist based on competencies and not on race, religion, sex, physical or mental disability, or age.

Ref: EXPIRED - 52231CK | Published: 10th Jul 2015