|Job Title||Customer Involvement Officer - EXPIRED|
|Salary||£25k per year|
|Job Published||02 Jun 2016|
|Contact Name||OS Perm Team|
We are currently working with a leading Homeless Charity who are keen to improve the delivery of their various services.
Their main aim is to improve their customer experience via telephone and field based engagement with both internal stakeholders and service users.
You will be co-ordinating a suite of market research activities, to gain insight in best practice to improve the customer journey, including co-ordinating events such as forums.
You will be supporting the Quality Manager to recruit, train and develop customer auditors and customer interviewers, with an aim to inspire, enthuse and motivate.
You will be part of a dedicated and supportive team and have the opportunity to work with a variety of audiences
It is essential that you possess excellent communication skills, including creative ways of communicating with vulnerable people.
It is essential that you have a clear understanding of why people become homeless, and the needs and challenges they face.
To apply for the Customer Involvement Officer role, please apply or email your CV to firstname.lastname@example.org quoting the reference number 56205HJ. All applicants must be eligible to work in the UK.