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Customer Contracts Lead - EXPIRED

Job Title Customer Contracts Lead - EXPIRED
Contract Type Permanent
Location Chalk Farm
Salary £29k per year
Job Published 21 Mar 2016
REF J55301A0
Contact Name Amanda Ogede
Contact Email

Job Description - EXPIRED

Customer Contracts Lead

Are you looking for a new opportunity to have a lasting impact on the lives of others by helping and supporting people to maintain a roof over their head? To have a lasting impact on the housing shortages and homelessness that is increasingly becoming a problem in our society. An opportunity is now available to join an outstanding organisation that has established a reputation for the great work they do in supporting and housing vulnerable people, elderly and those in need of affordable housing.

A Customer Contracts Lead is needed to join a passionate, ambitious and very supportive team of Housing Officers based in Chalk Farm. As a core member of the Housing team you will be expected to use your housing knowledge and experience to offer a person centred approach to delivering advice, support and assistance to clients.


Your role will be to develop and manage systems and staff responsible for writing and issuing tenancies and licences to Housing, Care and Support customers in their own homes, and to ensure that any accompanying correspondence or actions taken in regards to these agreements is appropriate and reflects current case law. Your experience of appearing in court for arrears cases, Anti-Social Behaviour cases and tenancy review cases will be invaluable in this role.

You will have the opportunity to share your expertise with your own specialist team of housing assistants. You will develop and train your team to deliver a high quality service to customers and colleagues and you will be proactive in identifying new ways of working that shows improvement of services.


In this role substantial experience of housing litigation and representing in court on behalf of registered providers or local authorities is essential including experience of handling a wide range of housing cases on issues including homelessness, security of tenure, possession proceedings, mental capacity act, disability discrimination act, disrepair and anti-social behaviour. This role will give you the opportunity to demonstrate outcome-focused management aptitude and the opportunity to use your experience to mentor and develop housing assistants through regular support, supervisions, appraisals and training.



Housing Law, Chartered Institute of Housing or a recognised management course

Location Chalk Farm

Salary £29,000


If this roles sounds of interest to you or you simply require more information please do not hesitate to contact me; Amanda Ogede on 0207 198 6070 or please send your CV to

Ref: EXPIRED - J55301A0 | Published: 21th Mar 2016