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Customer Advice and Information Officer - EXPIRED

Job Title Customer Advice and Information Officer - EXPIRED
Contract Type Permanent
Location London
Salary £21,590 - 25,400 per year
Job Published 01 Mar 2016
REF 55057SBR
Contact Name Sean Brinkley
Contact Email

Job Description - EXPIRED

An established Regulatory body based in Central London are currently recruiting for a Customer Advice and Information Officer, to provide excellent service to those making enquiries to the organisation.

Please note, the working hours for this position are 10 am - 6pm, Monday - Friday.

Main duties for the Customer Advice and Information Officer include: 

  • Resolve frontline telephone and email enquiries and escalating complex requests as necessary
  • Keep up to date with polices and guidance to provide an efficient service to inbound queries
  • Update departmental databases, whilst utilising them to retrieve information as necessary
  • Provide ad hoc assistance to other teams
  • Address any concerns or complaints in an empathetic and professional manner.

Essential criteria for Customer Advice and Information Officer include: 

  • Demonstrable experience of working within a busy customer focussed environment, ideally within a regulatory or similar environment
  • High standard of written and spoken English 
  • Commitment to deliver excellent customer service
  • Ability to handle and resolve complaints effectively
  • Excellent interpersonal skills

To apply for this Customer Advice and Information Officer role, please email your CV to our Office & Specialist Support Team quoting the reference number 55057SBR all applicants must be eligible to work in the UK.

Ref: EXPIRED - 55057SBR | Published: 01th Mar 2016