CRM Data Manager – 6 months initially
Our client a leading professional body are currently looking for a CRM Manager to join their growing team. This role is based in Central London and is paying £50,000 pro rata.
The purpose of this role is to develop process, upskill staff and devise a CRM strategy that will not only be relevant to the membership side of the business but the wider organisation as a whole. The organisation are very aware that the CRMs functionality is not being maximised to its full potential and are therefore keen to recruit a CRM champion to lead on this project.
Key responsibilities and duties;
- Ensure CRM Dynamics processes reflect the needs of the business and are aligned to support the needs of the membership function
- Be the key person responsible for identifying and owning CRM Dynamics business process needs and changes, ensuring it is segmented effectively for targeted activities and remains an effective business tool
- Work closely with the Head of Membership, Finance Director, IT Manager, other department colleagues and third parties to ensure the CRM Dynamics structure accurately reflects all membership activities
- Ensure clear communication within the membership team and the wider organisation in relation to CRM Dynamics changes and development
- Work closely with the Head of Membership and IT Manager to manage the CRM Dynamics development budget
- Ensure colleagues are trained and up to date on CRM Dynamics capability and business processes
- Carry out regular data cleanse activities on member and non-member data held within CRM Dynamics, performing routine quality checks on the membership data
- Create concept solutions to assist with accuracy, development and quality of the data held, tracked and reported on
- Accurately maintain and update membership records, ensuring membership practices conform to statutory and regulatory requirements, i.e. the Data Protection Act
- Previous experience within a similar senior CRM / Data role
- Experience of process mapping
- Ability to train other members of staff on the database
- Consultative approach with strategic focus
If you are interested in this vacancy please apply ASAP via this advert.
CRM Data Manager
£50,000 pro rata
Fixed term contract
Reference number 54985RO
Ref: EXPIRED - 54985RO | Published: 25th Feb 2016