Connecting to LinkedIn...

Complaints Manager - EXPIRED

Job Title Complaints Manager - EXPIRED
Contract Type Permanent
Location London
Salary £37,488 per year
Job Published 21 Jun 2016
REF 56477CK
Contact Name OS Perm Team
Contact Email

Job Description - EXPIRED

An established regulatory body are seeking an experienced Complaints Manager to lead their team.

Main duties for the Complaints Manager:
To manage performance, quality and productivity using KPI's
To manage work flow of the team ensuring cases are progressed
To monitor and action plans for case progression, particularly cases that are at breach of missing timescales
Ensure that investigations are completed in order of proportionate and risk based manner
To compile, analyse and maintain accurate caseload information and data on team performance
Provide management information/ reports to head of department
Assist with quality and performance concerns
Line management and development of a team

Essential criteria for the Complaints Manager:
Educated to degree level or equivalent
Previous line management experience
Change management and performance management skills
Strong analytical and investigative experience
Previous experience within a customer focused environment
Able to interpret complex legislation issues and ability to apply knowledge to management cases
Able to identify problems and present practical solutions
Excellent communication skills

To apply for this Complaints Manager role, please email your CV to our Office & Specialist Support Team quoting the reference number 56477CK all applicants must be eligible to work in the UK.

Ref: EXPIRED - 56477CK | Published: 21th Jun 2016