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Community Support Assistant - EXPIRED

Job Title Community Support Assistant - EXPIRED
Contract Type Contract
Location London
Salary £24k per year
Job Published 23 Nov 2015
REF J53940
Contact Name Joanne Harrington
Contact Email

Job Description - EXPIRED

Community Support Assistant

Exciting opportunity for a Community Support Assistant to join a leading technology education charity on a 3 month basis (with the intention to extend).

Based in East London

Reporting to the Participation Manager


  • To be a friendly and efficient first point of contact for the volunteer community
  • To support volunteers through different channels (email, Twitter, Google, groups and events)
  • To problem solve and resolve any issues users may be having with the website or services by responding promptly and accurately
  • Report bugs and problems with the website as appropriate using Github
  • To assist with gathering and responding to feedback from the volunteer community and develop solutions
  • Assist with reporting on special projects and other duties as they may arise

Essential criteria:

• Excellent customer service skills
• Keen interest in technology
• Outstanding administrative and organisational skills
• Ability to work as part of a team as well as independently

Community Support Assistant

Ref: EXPIRED - J53940 | Published: 23th Nov 2015