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Welfare Volunteer - various locations

Welfare Volunteer - various locations

  • Location:

    England, England

  • Sector:


  • Contract type:


  • Contact:


  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 2 years ago

  • Expiry date:


UKESS is a provider of practical aid, deploying volunteer responders to support at a myriad of incidents and operational situations. As a welfare volunteer, you will be an integral part of the support that UKESS provides, both to our teams and to members of additional agencies during and post operational deployment. The role, for which we will train you, provides physical (food, refreshments, health) and emotional welfare support, as well as signposting and referral to ongoing support. Whether you want to be deployed with a response team to an incident, or be part of the post incident care provision, your support will be valuable to the wider team. There will be additional opportunities to deploy to non-emergency operations, providing basic welfare functions to frontline and other agencies.

This role is for Northamptonshire, Leicestershire or Buckinghamshire, however if you only wish to be part of the post-incident care team then this will be home-based work.

You must be at least 18 years of age to apply for this role.

Duties and Responsibilities

  • Provide assistance to colleague's, emergency service personnel and the wider incident community where needed
  • Carry out welfare duties on operational deployment, such as ensuring responders are looked after and fit for duty
  • Carrying out post operation welfare follow ups via phone calls, emails, text messaging etc.
  • Assisting as necessary with the movement of equipment or materials during set up and break down of events
  • Ensure that all equipment used is fit for purpose, cleaned and stored in accordance with procedures
  • Using communication equipment, if required, in accordance with UKESS guidelines
  • Follow all other policies and procedures as implemented within the organisation
  • Have due regard to client confidentiality at all times
  • Attend any training as deemed appropriate by UKESS to maintain competency and personal development for the role.
  • Act in a professional manner at all times whilst representing UKESS
  • Maintain a high standard of appearance, fitness for role and wear the UKESS Uniform with pride ensuring compliance with the standards of dress policy.
  • To carry out any other reasonable duties as required by the role

Qualifications, skills and behaviours you will need

  • Any relevant qualifications in counselling, therapy, coaching and mentoring etc. would be valuable for this role but not essential as role specific training will be provided.
  • Excellent interpersonal skills with ability to communicate effectively at all levels
  • Positively represent UKESS and yourself by delivering a high standard of treatment, care, empathy and customer service at all times
  • Ensure a smart image and appearance at all times, adhering to the standards of dress policy
  • Ability to make balanced decisions and keep calm in an emergency situation
  • Ability to maintain a professional approach to confidential and sensitive information
  • Ability to use initiative and work independently without direct supervision
  • Ability to follow instructions and understanding of the importance of thorough and accurate reporting
  • Identify and escalate any potential issues to line manager
  • Willingness to travel to multiple locations where needed and work flexibly on weekdays, evenings and weekends is desirable
  • Ability to complete paperwork that is accurate, legible and allows continuity of care for the patient
  • Ability to verbally defuse hostile situations

Successful Applicants

If you are successful in your application, you will be;

  • required to provide a copy of your Enhanced DBS check, or complete an application for one
  • required to provide two references
  • required to provide copies of any relevant qualifications/certifications you may hold
  • required to sign a volunteer, confidentiality, data protection and radio communications agreement
  • provided with a full induction and ongoing supervision and support meetings
  • provided with relevant training


The position is offered on a flexible basis with no fixed term or hours, allowing you to give as much or as little time as you want. Whether your volunteering journey with us is long or short we are transparent about our commitment to you and what we expect from our volunteers.

Our volunteer recruitment process is as follows:

  1. Apply for the role online at Alternatively, you may contact us to request for a paper application to be sent to your address.
  2. You will be contacted by a member of the team to conduct an initial screening
  3. You will be invited to an informal face to face interview, which can be mutually agreed to be undertaken via video calling or in person
  4. You will be informed of our decision and then invited to attend an induction day, which must be completed before you can be formally appointed as a volunteer for UKESS. As part of your induction day you will be required to provide evidence of your Enhanced DBS check, identification and address verification.
  5. You will be invited to attend a training day/exercise (if this is required by the role)