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Volunteer Helpline Advisors

Volunteer Helpline Advisors

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  • Published:

    2 months ago

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Adoption UK is the leading charity which specialises in providing support, community, and advocacy for all those parenting or supporting children who cannot live with their birth parents.

We are looking for Helpline Advisers to provide information and guidance by telephone and/or email to a range of audiences within the adoption community in Wales - drawing on personal experience and a bank of resources/signposting information.

We are looking for Advisers who have personal experience of adoption as an adoptive parent, an adopted person, or have experience of adoption processes.

The role includes comprehensive induction training, with an opportunity to shadow experienced advisers.

The role

  • To support the helpline by responding to telephone and email enquiries

  • To provide a listening ear, and provide advice and support as necessary

  • To signpost enquiries to appropriate services and sources of information.

Work will be based at our Cardiff office, working alongside the Adoption UK team, with the possibility of blended home / office working in the future, dependant on location and experience.

Our helpline core opening times are Monday to Friday 10.00 - 14.30 and we value any time you can offer between those times.

We welcome applications from across Wales.

To apply please visit our website