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Volunteer Division Secretary

Volunteer Division Secretary

  • Location:

    London, England

  • Sector:


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  • Contact email:

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  • Published:

    almost 4 years ago

  • Expiry date:


SSAFA is a national charity helping and supporting those who serve in our Armed Forces, those who used to serve and the families of both. One day's paid service in any of our Armed Forces is all that is needed to qualify for assistance from SSAFA. Our network of volunteer Branches and Service Committees provide support to Armed Forces and veterans' community. Currently SSAFA has 92 Branches and 65 Service Committees worldwide.

Division Secretaries support the local ex-service community within the divisional area, and are supported by the Branch Secretary.

Division Secretaries receive local induction training about SSAFA and attend both a Caseworker's course and Branch Management course upon joining the organisation. Division Secretaries can, of course, also do casework. Interviews and references are part of the recruitment process and there will be refresher training periodically to ensure skills are up-to-date.

A forces background is not essential, a driver's licence is beneficial for some geographical areas, and basic IT skills are necessary. All volunteers are required to adhere to Our Volunteer Policy.

Duties of a Division Secretary include:

  • Responsibility for the oversight of all casework activity within a divisional area.
  • Ensuring that funds for casework are available and properly administered.
  • Promoting the services of SSAFA to those eligible in the area and utilising the services of the Branch Publicity Officer.
  • Monitoring and supporting new volunteers as appropriate.
  • Allocating cases to Caseworkers, monitoring casework progress, and providing any necessary support. Matters to consider include:
    a) matching caseworkers' skills to clients and if necessary allocating more than one caseworker to a difficult case.
    b) carrying out a basic risk assessment using information available on each case and its location.
    c) personally providing support during the investigation and determination
    d) when in doubt or difficulty seeking the advice of the branch secretary or Central Office.
  • Providing guidance on the almonisation process within the branch; providing quality control on the completion of Form A and related actions; and with the Division Treasurer ensuring funds for casework are available and are properly administered
  • Maintaining CMS and casework records, and ensuring each case is closed as required by current CMS requirements.
  • Ensuring all reports and returns to Branch and Central Office are submitted in accordance with current timescales.
  • Coordinating the work of Visitors and Helpers.
  • Arranging periodic meetings for volunteers within the Division and ensuring volunteers are up-to-date with training (including attendance at periodic refresher training and study days).
  • Establishing and maintaining links with local Service committees where appropriate
  • Co-ordinating the Division fundraising and awareness activities, in collaboration with specific Branch role holders where available.
  • Ensuring the Branch Chairman and Secretary are kept fully updated on activity and Caseworker availability within the Division.
  • Attending Branch Executive meetings as required by the Branch chairman.
  • Ensuring that all data processed or held as part of the role is processed and held strictly in accordance with SSAFA's data management policies and procedures.
  • Complying with and promoting SSAFA values and standards, including the code of confidentiality

For more information or to apply for the role, please visit or email

Further advice and guidance can be found in Duties and Responsibilities of Branch and Service Volunteers, dated 21.10.2015