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Volunteer Admin Support

Volunteer Admin Support

  • Location:

    Ipswich, Suffolk

  • Sector:


  • Contract type:


  • Contact:


  • Contact email:

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  • Salary low:


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  • Published:

    over 2 years ago

  • Expiry date:


Brief Description of TWAM and what we do

The charitable work of Tools with a Mission is to collect unwanted tools, refurbish them, sort them into trade kits and send them across the world for livelihood creation. We send around 20 containers filled with over 300 tonnes of tools every year. To do this we rely on a national volunteer workforce and welcome people of all ages and abilities and of any faith and no faith.

We do this because we want to support local people supporting their own communities through sustainable livelihood creating projects. We believe there is dignity through work and the ability to provide for yourself and your family. We believe entire communities can be transformed through training and the provision of tool kits and equipment. As a Christian Charity, we believe that God's heart reaches out to the poor and that He calls us to follow His example. Our motivation is to work with faith and non-faith based organisations to be a refuge for the poor, a safe place to find support, hope and dignity through the provision of tools and equipment

General Description of Role and Location (s) available

At our Ipswich Head Office, we have a number of office-based opportunities available. These range from general office tasks such as dealing with requests and donations by phone, post, email and face to face to assisting with accounts and Gift Aid returns, helping with Shipping logistics and volunteer recruitment.

Details of the different roles are on

Whilst most of the roles are in Ipswich, we do occasionally get opportunities to help in the other centres

When Role is available

Most Administrative / logistical / organisational roles will be at our Ipswich Head Office which is open Monday to Friday 9am to 5pm. There are occasional opportunities in these areas at our other sites and opening hours there may vary

Typical tasks / more itemised description of the role

  • These are wide ranging depending on the specific role selected but may include:
  • Answering the Phone and dealing with queries from TWAM collectors and members
    of the public.
  • Populating Spreadsheets with details of Shipments
  • Responding to letters and emails received
  • Processing Donations on our Salesforce CRM Database
  • Assisting with Accounts and Gift Aid Returns
  • Sending out application forms and requesting references for prospective volunteers
  • Sending 'thank you' letters to the many people who donate to TWAM.

About the person / Skills needed

A friendly personality and able to work well as part of a team. You need to be computer literate and if you are familiar with Microsoft Office, that will be helpful, but you won't need to be an expert on all the systems we use as training will be provided. You do need to be organised and enjoy a role where every volunteer shift may be different. An eye for detail and being able to produce accurate work is important. If you have previous customer service skills and are used to speaking to people on the phone, that's a bonus! You also need to be good with spreadsheets if you are looking for an accounts or logistics role and accounts roles will also require a high level of numeracy and ideally previous experience. Finally, due to the nature of these roles, you need to be able to respect confidentiality

What we offer / what the volunteer can learn / gain from the role

We provide a full induction and a volunteer handbook on starting. You will have a named contact within TWAM for any questions or problems and further training can be provided as required. You will also be given a TWAM Polo Shirt and Fleece to wear.

From the role, you will gain a warm satisfaction at the difference you are making to peoples lives. You will also have opportunities if you wish to learn new skills. We will provide a reference if required for a future employer or other organisation

Other Requirements

Most roles have a minimum age of 18 years old unless otherwise agreed. There is no maximum limit.

How to apply

Please visit for further details on the role and how to apply.