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Technology Service Desk Manager

Technology Service Desk Manager

  • Location:

    London, England

  • Sector:

    Infrastructure

  • Contract type:

    Permanent

  • Salary:

    £30999.00 - £35729.00 per annum

  • Contact:

    Bita Heffernan

  • Contact email:

    finance@tpp.co.uk

  • Salary high:

    35729

  • Salary low:

    30999

  • Job ref:

    J74980BH_1623773655

  • Published:

    4 months ago

  • Expiry date:

    2021-07-15

  • Start date:

    ASAP

  • Consultant:

    #

This is a permanent role working for a charity based in London. The Technology Service Desk Manager will have lead responsibility for providing service desk support across the charity.

Day to day responsibility of the Technology Service Desk Manager will include;

  • Overseeing the service desk and ensuring effective management of all incoming queries from 500 users
  • Managing all internal and external stakeholders, understanding business needs, and ensuring measures are in place to meet these needs
  • Ensure that the service desk is delivering against 1st & 2nd line of infrastructure and application support
  • Ensuring new systems and processes that are introduced have Quality Assurance and relevant Testing is completed in a timely manner

The successful Technology Service Desk Manager will have a split role with 60% management 40% hands on focus on providing 1st line/2nd line support. Applicants must have experience in a similar role ideally within a charity or commercial organisation. Applicants will also need to evidence where they have made efficiencies and improvements to processes and procedures.

If you are interested in applying for the position of Technology Service Desk Manager through TPP Recruitment then please do so by sending your CV to finance@tpp.co.uk