£24,019 - 28,257 per year
OS Perm Team
about 1 year ago
An established UK-wide statutory regulator and membership body are seeking an experienced Team Administrator. This is a fantastic permanent role that offers a clear line of progression for a credible organization based in Central London.
Your main duties for this Team Administrator post:
Be the front line query handler for your team.
Admin duties include: managing emails and incoming calls.
Responsible for filtering queries/information to identify cases to be addressed.
Analyse complaints to determine how to be actioned.
Following up on internal requests for further query information.
Open new cases in a timely manner within key performance indicators.
Liaise with complainant verbally and in writing to seek further information.
Maintain accurate records and case information.
Essential criteria for this Team Administrator role:
Experience of working in a team admin environment providing first line excellent levels of customer service.
Proven experience in handling and effectively managing sensitive and confidential information.
Outstanding communication skills with a personable approach.
Excellent written skills: drafting emails, letters and general correspondence.
Highly organised with amazing attention to detail.
Used to working in a high paced team environment.
Experience of researching, problem-solving and signposting stakeholders.
Please email your CV to our Office & Specialist Support Team quoting the reference number 60754DW. All applicants must be able to prove that they are eligible to work in the UK.
We value diversity at TPP and welcome applications from all sections of the community.