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Supporter Services Officer

Supporter Services Officer

  • Location

    London

  • Sector:

    Supporter Services

  • Contract type:

    Temporary / Interim

  • Salary:

    £14.25 - 14.25 per hour

  • Contact:

    OS temp Team

  • Contact email:

    tempwork@tpp.co.uk

  • Contact phone:

    02071986020

  • Salary high:

    14

  • Salary low:

    14

  • Job ref:

    53694PMR

  • Published:

    about 3 years ago

  • Expiry date:

    2015-11-11

Supporter Services Officer - Temporary

Our client a health charity are currently seeking an experience Supporter Services Officer, this role requires someone who has previously and recently worked in a similar environment; there is a high standard and volume of customer care, and front line support in this role.

If you have pervious experience in a charity with experience of Raisers Edge; and excellent customer service skills this would be a suitable role to apply for.

Short description of role

  • To build and maintain relationships between supporter’s and the charity through,
  • Verbal and written communications from existing and potential supporters and members
  • Processing voluntary income and associated data received at the charity’s national office
  • To identify supporters with additional or different potential and pass the information to other teams to further develop the relationship

Essential Personal Specification

  • Proven experience of delivering effective customer service/supporter care
  • Working in a busy Fundraising Department with experience of different types of fundraising techniques
  • Proven experience of delivering high quality communication with accurate information, both verbally and in writing
  • Excellent customer care skills with the ability to deal with customer enquiries in a diplomatic and sensitive manner
  • Numerical in terms of operating financial controls
  • An understanding of the importance of customer service/supporter care
  • Processing Direct Debits to BACs requirements
  • Computer literate and ability to use Microsoft office software in particular Word, PowerPoint, Excel and Outlook

Cause: Health Charity

Role: Supporter Services Officer

Location: London Victoria

Employment Type: Temporary until the end of the year - start 16th November

Salary/rate: £14.25ph

Working hours: 35pw

Ref: 53694PMR