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Supporter Services Officer

Supporter Services Officer

Supporter Services Officer - Temporary

This role is vital for the Fundraising Department and the charity as a whole - it makes sure that supporters have an outstanding experience of supporting Sense and know how much they are valued. No day will be the same, with a mixture of in-and-outbound calling, gift processing as well as working on our database - Raiser's Edge - to accurately capture interactions with our supporters.

You will build relationships with colleagues across the organisation to develop knowledge about the fundraising team in order to deliver first class responses to our supporters via all channels of communication.

You will also work with the Supporter Care Manager to deliver projects to improve cross team working across Fundraising and will be encouraged to suggest and implement improvements to ways of working

Essential Criteria:

  • Experience of working in a busy customer or supporter service environment, including: handling of enquiries and complaints & dealing with difficult and/or sensitive calls
  • Experience of using Raiser's Edge or similar Customer Relationship Management database
  • Experience of working in a charity fundraising environment
  • Demonstrable extensive experience of providing excellent telephone based supporter and customer care and understanding of its importance

Role: Supporter Care Officer

Location: North London

Employment Type: Temporary 8 weeks approx starting 10th June

Salary/rate: £12.40ph

Working hours: 9.00am -5.30pm

Ref: 70685PMR