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Supporter Services Manager

Supporter Services Manager

  • Location:

    East London

  • Sector:

    Office & Specialist Support, Supporter Services

  • Contract type:


  • Salary:

    £44000.00 - £47000.00 per annum

  • Contact:

    Donovan Whittaker

  • Contact email:

  • Job ref:


  • Published:

    11 days ago

  • Duration:

    10 months

  • Expiry date:


  • Consultant:


A Mental Health Charity that provides advice and support, are looking to recruit a Supporter Services Manager - Supporter Care. Reporting to the Head of Supporter Relations, you will be responsible for managing the success of the supporter care team, comprised of nine full time members of staff.

This role is 10 month contract secondment cover, full time (35. Hrs p/wk.) hybrid working with 2 days in the office based East London.

As the Supporter Services Manager you will directly line manage one Supporter Relations Senior Officer and two Supporter Relations Officers. You will be responsible for ensuring the team successfully progresses through the organisations operational plans to meet the charity's ambitious strategic objectives.

Alongside team management, you will support key projects that are necessary to meet key deliverables in our Supporter Relations 3-year strategy. Finally, you will encourage a culture of continuous improvement, ensuring the organisation delivers a sector leading, reliable and engaging experience.

To be considered you must have the following skills, knowledge, and experience:

* Demonstrable experience in developing, tracking, and progressing through operational plans, meeting strategic objectives
* Demonstrable experience of line managing staff including setting objectives, managing performance and staff development
* Good knowledge of Microsoft Dynamics or similar CRM database
* Intermediate level experience of MS Excel
* Working in a charity fundraising environment in a similar role

If this sounds like the role for you, then we would love to hear from you. We are reviewing CVs as and when we are receiving them so if you are keen to apply, then please do so today.

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.