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Supporter Services Manager

Supporter Services Manager

A fantastic charity based in East Midlands is seeking a Supporter Care Manager to lead their team of 8, the successful candidate will have strong leadership skills coupled with excellent customer care experience.

Main duties for the Supporter Care Manager:
Lead, develop and coach a team of 8
Ensure that excellent supporter service and care is delivered
Monitor the quality of calls and letters that the team are producing
Re writing templates and developing new processes
Management of all recruitment and onboarding for the team
Ensure that financial systems are working in conjunction with the fundraising database
Ensure that consent is captured and is in line with GDPR regulations

Essential criteria for the Supporter Care Manager:
Strong line management and development experience
Previous experience of working within a customer/ supporter care function
Knowledge of GDPR
Ability to implement change
Strong leadership and influencing skills

To apply for this Supporter Care Manager role, please email your CV to our Office & Specialist Support Team quoting the reference number 63302CH. All applicants must be eligible to work in the UK.