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Supporter Services and Database Manager

Supporter Services and Database Manager

  • Location:

    London, England

  • Sector:

    Office & Specialist Support, Supporter Services

  • Contract type:

    Permanent

  • Salary:

    Up to £44123.00 per annum

  • Contact:

    Donovan Whittaker

  • Contact email:

    ss.perm@tpp.co.uk

  • Salary high:

    44123

  • Salary low:

    44123

  • Job ref:

    67877DW_1540220807

  • Published:

    about 1 year ago

  • Expiry date:

    2018-11-07

A London-based Environmental charity, has a new opportunity for an experienced Supporter Services and Database Manager to join their existing team during a period of change. This is a permanent role that offers flexible working options based in London.

The key responsibilities for this Supporter Services and Database Manager role:

Managing a small team across supporter care and data directorate
Oversee a period of transition and process improvement
Ensure that relationships with supporters are managed to the highest standards
Creating and maintaining solid supporter care procedures and systems
Work with Senior Database Officer to proactively develop the insight and analysis
Manage the operation of complaints procedure, including categorisation and regular complaint reviews
Oversee banking, thanking and associated fulfilment of all payments and orders
Processing, acceptance and storage of gift aid declarations
Communicate and build relationships with external suppliers including ThankQ and data analysis agencies
Create and deliver overall team operational plans

Essential criteria for this Supporter Services and Database Manager role:

Experience of working in a similar role and managing teams through change
Understanding of fundraising income processing and recording
Previous experience managing a client facing operation with a commitment to high standards of customer care
Demonstrable experience working in a supporter care directorate at a management level
Strong understanding of the data directorate and how it can be utilised to the benefit of the organisation
Knowledge of data protection laws and responsibilities

To apply for this Supporter Services and Database Manager, please email your CV to our Office & Specialist Support Team quoting the reference number 67877DW. All applicants must be eligible to work in the UK.