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Supporter Services Administraor

Supporter Services Administraor

  • Location:

    London

  • Sector:

    Office & Specialist Support, Supporter Services

  • Contract type:

    Temporary / Interim

  • Salary:

    £12.82 - 12.82 per hour

  • Contact:

    OS Temp Team

  • Contact email:

    ss.temp@tpp.co.uk

  • Contact phone:

    02071986020

  • Salary high:

    12

  • Salary low:

    12

  • Job ref:

    58371PMR

  • Published:

    over 1 year ago

  • Expiry date:

    2017-06-01

Role: Supporter Services Administrator
Standard hours: 37.5 pw
Salary: £12.82ph
Location - Central London
Length of role 2-3 months
Start date: As soon as possible

Short description of role

As part of the Supporter Services Team, you will be supporting us with Gift Aid data entry, sending out thank you and enquiry letters and database housekeeping tasks so attention to detail is vital along with a strong understanding of customer service.

The role offers an insight to fundraising, data and supporter services tasks offering experience and insight to fundraising activity.

- Gift aid project check & miscellaneous gift aid checks
- Scanning Supporter letters and Gift Aid declarations
- Importing Everyday Hero, JustGiving and Virgin Money Giving payments
- answering supporter calls and correspondence as needed
- Miscellaneous Data Entry and Administration
- Housekeeping and maintenance of data integrity
- Answering supporter calls and correspondence as needed

Essential Experience
Self-motivated, able to work without too much direction
IT literate. Especially use of Microsoft Excel, and an ability to work with spreadsheets and a lot of data
Customer Service focussed
Exceptional attention to detail and accuracy ? particularly when carrying out repetitive tasks
Good telephone manner and supporter care skills

Desirable Experience
Raiser's Edge experience, although training will be provided
Experience in importing data desirable, although we can train on how to do these

It is not essential to have experience in the charity sector, and we welcome applicants from other sectors who have transferable skills, namely good customer service skills, attention to detail, handling large data sets , ideally in CRM databases.

Role: Supporter Services Administrator
Standard hours: 37.5 pw
Salary: £12.82ph
Location - Central London
Length of role ? 2-3 months
Start date: As soon as possible

We value diversity at TPP and welcome applications from all sections of the community.